At Fernweh, we want the wait between ordering and unboxing to be short, and the part you can't see to be clear. Here's how we ship.

Dispatch

Orders are packed and dispatched within 24–48 business hours of confirmation. You'll receive an order confirmation immediately, and a dispatch notification with your tracking link by email and WhatsApp once the parcel leaves our Kolkata warehouse.

Orders placed on Sundays and public holidays are processed the next working day.

Shipping rates

Shipping is calculated at checkout based on the weight of your order and your delivery location.

Your exact shipping cost is shown at checkout before you pay.

Cash on Delivery

Cash on Delivery is available on selected PIN codes. Where COD is available on your order, it will appear as a payment option at checkout, along with any applicable handling charge.

If COD isn't showing at checkout, it isn't available for that order — prepaid payment by UPI, card or net banking will always be available.  Confirmation call for COD orders, can’t dispatch until confirmation is received.

Delivery timelines

Timelines below are estimated from the date of dispatch and exclude Sundays and public holidays.

A note on how fragrance travels

Our eau de parfums are alcohol-based and are classified as flammable liquids for transport. A number of PIN codes across India are served by surface transport only for this category, which adds transit time. This is a courier network restriction rather than a Fernweh one, and we'll always route your order by the fastest permitted mode.

Tracking

Your tracking link is sent by email and WhatsApp at dispatch. You can also track any order by replying to our WhatsApp on +91 98306 98406.

Delivery attempts

Our courier partners make multiple delivery attempts. Deliveries are OTP-verified, so please make sure the mobile number entered at checkout is reachable.

After as few unsuccessful attempts, or if the parcel is refused at the door, it returns to our warehouse. Our team will contact you to arrange redelivery. Return freight is borne by Fernweh. On prepaid orders, we'll redeliver to a corrected address at no additional cost to you. On Cash on Delivery orders, we may ask for prepayment before redispatching.

Incorrect or incomplete addresses

We ship to the address entered at checkout. Please review it carefully — once an order is dispatched we cannot redirect it.

Delays beyond our control

During festive periods, sale events, monsoon and cyclone season, and in the event of strikes, regional disruptions or courier network delays, deliveries may take longer than the timelines above. We're not able to control these, but we will always keep you informed.

If your order hasn't reached you within 10 business days of the dispatch notification, write to hello@fernwehcollective.com or WhatsApp us on +91 98306 98406. We'll trace it and come back to you within 48 hours.

Reach us

Email: hello@fernwehcollective.com WhatsApp: +91 98306 98406 Hours: Monday to Saturday, 10 am – 6 pm IST

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International Shipping Policy

Fernweh ships to over 35 countries.

Rates and timelines

International shipping is calculated at checkout based on destination and order weight, starting from ₹1000. For bulk, gifting or corporate orders, write to hello@fernwehcollective.com for a quote.

Estimated delivery is 7–15 business days from dispatch, excluding customs clearance time. Tracking is shared by email and WhatsApp.

Duties, taxes and customs

International orders are shipped Delivered Duty Unpaid. Any import duties, customs charges, VAT or GST equivalents, or clearance fees levied by the destination country are payable by the recipient. These charges are set by your local customs authority. No additional charges are applied, it is included in the charge quoted by the team.

If a parcel is refused at customs or abandoned because duties were not paid, the order is treated as cancelled by the customer. Product value may be refunded at our discretion once the consignment is returned to us; shipping and return freight are not refundable.

Restrictions

Alcohol-based fragrances are restricted or prohibited for import into certain countries and cannot be carried by some airlines. Where we cannot legally or safely ship an eau de parfum to your country, we'll contact you within 48 hours of your order with alternatives from our perfume oil or home fragrance range, or a full refund.

Returns on international orders

International orders are final sale. We're unable to accept returns, exchanges or cancellations once dispatched. Check return and refunds section for details.