FAQs - Frequently Asked Questions

Fragrances are categorized into families like floral, oriental, woody, or fresh. Start by identifying which family appeals to you most, then explore different scents within that category. Understanding the notes used in fragrances can help refine your selection.

The top notes are the initial scents that last 15 minutes. Heart notes (middle notes) form the main body of the fragrance and lasts for about 2-3 hours. Base notes are the final scents that remain until the end of the day. Read our blog for more information.

The difference lies in oil concentration. EDP has the highest (15-20%) concentration, followed by EDT (5-15%), then Eau de Cologne (2-4%). All Fernweh fragrances are Eau de Parfums. Read our blog for more information. 

Keep in a cool, dry place away from sunlight and heat. Avoid bathroom storage. 

Our EDPs typically last 6-8 hours on the skin. Duration varies based on skin type and environmental conditions. Apply to moisturized skin for better longevity.

Pulse points are areas where blood vessels are close to the skin (wrists, neck, behind ears). These warm spots help diffuse the fragrance better.

You may change/cancel the order only if the order has not been dispatched. Change/Cancellations are not possible once the shipment is dispatched from the warehouse. For cancellation prior to shipment, please contact our customer service at hello@fernwehcollective.com or 9830698406.

All products are non-returnable and non-exchangeable. Returns/replacements are only accepted for fulfillment errors (ie. incorrect or missing items). Notify us via email at hello@fernwehcollective.com or WhatsApp at +91-9830698406 within 7 working days of receipt. After this period, the merchandise is considered sold. Damages from neglect or improper use are not covered.

In case of a fulfillment error, your refund request will be accepted and your funds will be refunded to you in 10 – 15 business days. Cancellations once the shipment is made are not possible. For cancellation prior to shipment, please contact our customer service at hello@fernwehcollective.com.

All products are non-exchangeable. Returns/replacement will be only accepted for fulfillment errors such as incorrectly shipped or missing items. Damages due to neglect, improper usage or application will not be covered under our returns policy.

We accept all major credit cards, debit cards, UPI, and net banking options. All payments are processed through secure payment gateways to ensure your transaction safety.

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment on our website or directly through the courier service provider's website.

Once the order is dispatched, it normally takes 2-7 working days for standard delivery and 1-3 working days for express shipping to your selected address. We are unable to redirect orders once items have been dispatched. Unforeseen circumstances on the logistics provider’s end may cause delays for which Fernweh is not liable. Further information on the order status can be provided by our customer care upon request.

In the rare event that you receive a damaged product, please document the damage with photos and contact our customer service within 24 hours of delivery at hello@fernwehcollective.com. We will assess the situation and assist you accordingly.

Any purchase made on our website shall be delivered to the address given at the time of placing the order. The delivery shall be done by our trusted courier partners. The courier partners varies depending on the location.

Shipping costs are calculated on our checkout based on the cumulative weight of the entire order and may vary depending on the location/city. The standard shipping starts at INR 50 while the express shipping charges start at INR 80. 

All domestic orders will take about 4-5 working days for delivery from the date of dispatch and express shipping takes about 2-3 working days.  We endeavour to dispatch your order within 24 hours. You will be informed via email upon dispatch of the order.

Courier charges for incorrect shipments will be borne by Fernweh. If you have any questions or concerns please e-mail us on hello@fernwehcollective.com

Check our website checkout page for domestic shipping charges. Free shipping may depend on the offers and discounts that are running on the website.

We deliver to most pin codes across India. You can check if we deliver to your area by entering your PIN code during checkout before placing the order.

If you're not available at the time of delivery, the courier service will attempt delivery thrice. Make sure you enter the correct address and contact no for an OTP-based delivery. After three unsuccessful attempts, the package will be returned to our facility, and our customer service team will contact you to arrange redelivery.

Yes, we do. To know the charges as per your country and order, get in direct touch with our team at hello@fernwehcollective.com or +91-9830698406 for smooth order processing. Our shipping charges outside India start as low as INR 500. 

International orders take a minimum of 7 - 15  days for delivery from the date of dispatch. The tracking details will be shared with you via WhatsApp or email. Further information on the order status can be provided by our customer care upon request.